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- Do I have to plant a replacement tree?
- Yes. For residential properties, one tree must be planted for each tree removed. The City provides a list of recommended... more
- Yes. For residential properties, one tree must be planted for each tree removed. The City provides a list of recommended trees, but any species that will mature to a height of at least 30 feet is required. Replacement trees for development projects are two for one removed, or more in some cases.less
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- My neighbor has a tree that is causing damage to my property can the City do anything about it?
- The City cannot force the owner of the tree to remove it or prune it. It is recommended that you speak with each other t... more
- The City cannot force the owner of the tree to remove it or prune it. It is recommended that you speak with each other to come up with a solution.less
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- If there is a City tree that appears unhealthy or needs pruning, where do I call?
- Call the Maintenance Division at 650-330-6780 and request a work order. City staff will inspect the tree and determine w... more
- Call the Maintenance Division at 650-330-6780 and request a work order. City staff will inspect the tree and determine what needs to be done.less
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- How do I find out when my permit has been approved?
- You will receive in the mail a copy of your application with the City approval or disapproval indicated at the bottom. ... more
- You will receive in the mail a copy of your application with the City approval or disapproval indicated at the bottom. less
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- Does the City of Menlo Park have a regular tree maintenance schedule?
- The City of Menlo Park maintains approximately 27,000 park and street trees. Due to large number of trees maintained by ... more
- The City of Menlo Park maintains approximately 27,000 park and street trees. Due to large number of trees maintained by the City, the emergency and most critical cases are scheduled first. Normally, street trees are pruned on a 5 year rotating schedule.less
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- What if I don't have any space on my property to replant a tree that has been approved for removal?
- The City Arborist will have to inspect the property and determine whether there is space for the replacement tree.... more
- The City Arborist will have to inspect the property and determine whether there is space for the replacement tree.less
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- Can I appeal a tree removal permit decision?
- Any Menlo Park resident or property owner may appeal the permit decision to the Environmental Quality Commission within ... more
- Any Menlo Park resident or property owner may appeal the permit decision to the Environmental Quality Commission within 15 days after the decision date. There is an appeal fee of $100 per appeal.less
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- Can I remove the street tree in front of my house?
- No, only the City can remove street trees. Only trees that are dead, diseased or have serious structural problems are ap... more
- No, only the City can remove street trees. Only trees that are dead, diseased or have serious structural problems are approved for removal.less
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- Does the City replace street trees that are removed?
- Yes, the tree will be replaced by the City. If you would like to see a list of replacement species, please contact the M... more
- Yes, the tree will be replaced by the City. If you would like to see a list of replacement species, please contact the Maintenance Division at 650-330-6780.less
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- Could I request a tree to be planted in front of my house?
- City Staff will need to visit and review the sidewalks easement and right of way in order to determine whether a tree ca... more
- City Staff will need to visit and review the sidewalks easement and right of way in order to determine whether a tree can be planted. Please call the Maintenance Division at 650-330-6780.less
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- How do I set up garbage service for a single family home?
- Garbage service is billed once a year with the residential property tax. A resident should contact the Menlo Park Finan... more
- Garbage service is billed once a year with the residential property tax. A resident should contact the Menlo Park Finance Department to set up or change their garbage service level. The Menlo Park Finance Department can be reached at 330-6640.less
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- When will a particular street be resurfaced?
- Unless already scheduled as part of a current or pending project, the timing of major resurfacing work on any particular... more
- Unless already scheduled as part of a current or pending project, the timing of major resurfacing work on any particular street is unknown. This is because the determination of including a street in a resurfacing project is most prudently made just prior to preparing the project’s construction contract documents. The determination is based on a number of factors, some of which change over time. These factors include street type and use, existing pavement condition, probable rate of future deterioration, funding availability, restrictions imposed by funding sources, the feasibility of resurfacing treatments, the potential to group work in close proximity, and the coordination of planned development and utility projects.less
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- Why are streets in seemingly decent condition being resurfaced before streets in obviously worse shape?
- The prioritization of street resurfacing work focuses on preventative maintenance with an emphasis on more heavily trave... more
- The prioritization of street resurfacing work focuses on preventative maintenance with an emphasis on more heavily traveled roads; this is a requirement in order for the City to be eligible to receive State funding for street resurfacing work. Therefore, a moderately weathered and cracked arterial road might receive a relatively inexpensive slurry seal treatment or thin overlay before a badly deteriorated cul-de-sac is reconstructed. The rationale is that significantly more preventative maintenance treatment, such as slurry seal, can be applied for the cost of having to totally reconstruct the pavement. Preventative maintenance treatments extend the life of the pavement and prevents it from deteriorating to the point of having to be reconstructed at greater expense.less
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- How can billing issues be resolved?
- California Water Service bills California Water Service and Menlo Park Municipal Water District customers. Please conta... more
- California Water Service bills California Water Service and Menlo Park Municipal Water District customers. Please contact California Water Service at 367-6800 for water billing issues.less
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- How does a resident sign up for new water service?
- The water district servicing the property must be verified. Visit the ... more
- The water district servicing the property must be verified. Visit the following website to verify the water district
Contact the appropriate water district for information about connecting to their system:
California Water Service: 650.367.6800
Menlo Park Municipal Water District: 330-6740 (Virginia Parks)
O'Conner Tract Cooperative Water District:
650.321.2723
Palo Alto Mutual Water Company: 650.322.6903
If the property is part of the Menlo Park Municipal Water District, visit the following website: for detailed connection information. less
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- Who is responsible for maintaining sidewalks and other frontage improvements?
- State law (Division 7, Part 3, Chapter 22 of the Streets and Highways Code [Sections 5600 and 5610]) requires property o... more
- State law (Division 7, Part 3, Chapter 22 of the Streets and Highways Code [Sections 5600 and 5610]) requires property owners to maintain sidewalks, parking strips, curbs, retaining walls, and other such works between their property line and the street line. Property owners are required to maintain these frontage improvements such that they will not endanger persons or property or interfere with the public convenience in the use of those works or areas. less
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- What happens if a property owner fails to properly maintain sidewalks or other frontage improvements?
- Upon determining that the condition of a sidewalk or other frontage improvement represents a hazard or significant incon... more
- Upon determining that the condition of a sidewalk or other frontage improvement represents a hazard or significant inconvenience to the public and that this condition was not caused by a City street tree, the City will issue the responsible property owner a notice to repair. The property owner must then either appeal the repair order or notify the City of a planned repair pursuant to City Ordinance Chapter 13.08. If the property owner does not successfully appeal the repair order and does not take measures to make the ordered repair, then the City will include the repair work as part of its next sidewalk repair project. Upon completion of a repair by the City, the property owner will be billed for the charges incurred. If not paid, the charges will become a lien against the owner’s property.
In the event that the City determines that the deleterious condition is the result of a City street tree, the City will include the repair work as part of its next sidewalk repair project at no additional cost to the property owner. The repair work in this case will be funded by the City’s Sidewalk Assessment Fund.
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- What criterion does the City use to determine if a frontage improvement needs repair?
- The City generally considers repair necessary when the condition of a frontage improvement represents a hazard or signif... more
- The City generally considers repair necessary when the condition of a frontage improvement represents a hazard or significant inconvenience to the public. In the case of sidewalks, a tripping hazard is considered to exist when two adjacent sidewalk sections are vertically offset by ¾-inches or more. In the case of gutters, a significant inconvenience is considered to exist when a large area of ponding is created by an uplifted gutter.less
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- A streetlight in my neighborhood is flickering or out. How do I notify somebody to fix it?
- There are two options. The first way is to send in a request through the City’s Direct Connect system. The second way ... more
- There are two options. The first way is to send in a request through the City’s Direct Connect system. The second way is to contact staff at 650-330-6740. Please be as thorough as possible with an explanation of the problem and as precise as possible with the location of the affected streetlight. City staff will notify our contract streetlight maintenance company. A typical burned out streetlight can be repaired within 48 hours.less
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- How long does it take to process an encroachment permit?
- The City generally strives to issue simple encroachment permits within a two-week timeframe. However, for encroachment ... more
- The City generally strives to issue simple encroachment permits within a two-week timeframe. However, for encroachment permit applications which are more complex, or not complete submittals at the time of application, the processing time may be longer.less
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- Can I get more recycling crates or yard trimmings carts?
- Residents can use as many recycling containers as they need. Additional crates are available at no charge by calling th... more
- Residents can use as many recycling containers as they need. Additional crates are available at no charge by calling the Allied Waste Customer Service line at 592-2411. One yard trimmings cart is available at no charge per residence, and additional carts are available for a $3 charge each per month.less
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- Which water district am I serviced by?
- The Menlo Park Municipal Water District (MPMWD) serves one-third of the City's population. California Water Service Comp... more
- The Menlo Park Municipal Water District (MPMWD) serves one-third of the City's population. California Water Service Company and O'Connor Tract Coop Water serve the other portions of the City. MPMWD serves the Sharon Heights area, and portions of the City north of El Camino Real. Knowing which water district services your home or business is important so you know who to call for the following services: Appliance Rebate Programs, Pressure Testing, Water Billing, and Water Quality Assurance. To determine your water district, visit the following website: www.menlopark.org/departments/pwk/waterprovide.pdfless
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- Where can I recycle extra cardboard and mixed paper between collections?
- Anyone may take these items to the large green dumpsters in the public parking lots in downtown Menlo Park. Please flat... more
- Anyone may take these items to the large green dumpsters in the public parking lots in downtown Menlo Park. Please flatten boxes.less
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- How can batteries and cell phones be recycled?
- Household batteries (all rechargeable and disposable batteries, no automotive batteries) and cell phones can be recycled... more
- Household batteries (all rechargeable and disposable batteries, no automotive batteries) and cell phones can be recycled through the single-family curbside recycling program. Homes can put loose batteries (tape the lithium battery ends) and paper- wrapped cell phones into a CLEAR plastic bag and seal. The sealed bag should be placed on top of the mixed paper recycling bin.less
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- Allied Waste Complaints
- Service issues will be solved faster by contacting Allied Waste’s customer service line at 592-2411 Monday through Frida... more
- Service issues will be solved faster by contacting Allied Waste’s customer service line at 592-2411 Monday through Friday between 8 a.m. and 5 p.m. Otherwise, please contact the Menlo Park Environmental Program at rmwheeler@menlopark.org or 330-6763.less
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- I am changing out my driveway or sidewalk as part of my house remodel. Do I need an encroachment permit? The driveway/sidewalk work is shown on my grading and drainage plans, which were approved by the Building Division.
- Yes, typically a driveway apron and sidewalk are located within the public right of way. All activities affecting the p... more
- Yes, typically a driveway apron and sidewalk are located within the public right of way. All activities affecting the public right of way require an encroachment permit from the Public Works Department. Although your approved grading and drainage plans show the work, you cannot begin any construction activities within the public right of way without the separate encroachment permit.less
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- I have a large amount of trash and bulky items to dispose of, and I reside in a single-family home with my own garbage service. If so, how do I schedule an “on-call pickup”?
- First, please visit Link Text to find local places and services for recycling ... more
- First, please visit Link Text to find local places and services for recycling and donations of reusable items. Menlo Park residents are allowed two free on-call pickups a year. This includes the free pick up of one large item and up to twelve, 32 gallon bags of garbage. After the two on-call pickups are used, charges apply to the disposal of extra items. To schedule your pick-up date, contact Allied Waste at 592-2411 or e-mail info@alliedwastesanmateocounty.com. You can also visit Allied Waste's website at Link Text for more detailed information.less
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- Where can I find the holiday schedule for garbage, recycling and yard trimmings collection?
- For information on changes to garbage, recycling and yard trimmings service due to holidays, please visit:
... more
- For information on changes to garbage, recycling and yard trimmings service due to holidays, please visit:
Link Text
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- I see a shuttle bus traveling around Menlo Park. Could you please provide information about that shuttle bus?
- Menlo Park has several shuttles operating at different times. There are two peak hr. shuttles which meet passengers at ... more
- Menlo Park has several shuttles operating at different times. There are two peak hr. shuttles which meet passengers at Menlo Park’s Caltrain station and stops at business parks along and adjacent to Willow and Marsh roads.
Between 9:30 a.m. and 3:00 p.m., two shuttles travel to various destinations in Menlo Park such as downtown, the library, Safeway, the senior center, Little House, Stanford hospital and Stanford Shopping Center.
The Shopper’s shuttle is a service for those passengers who need a little extra help and attention. This shuttle operates on Wednesday only and picks up passengers at their home, and takes them to various shopping areas.
To find out more information about Menlo Park’s shuttle service log onto Link Text and click on Getting Around on the home page or call the City of Menlo Park’s Transportation Division at 650 330-6770.
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- What is the cost to obtain an encroachment permit?
- Please see the approved master fee schedule. Please note that both plan check fees and inspection fees are applicable.... more
- Please see the approved master fee schedule. Please note that both plan check fees and inspection fees are applicable.less
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- What information do I need to submit for an encroachment permit?
- Generally, a complete encroachment application submittal consists of the following:
Encroachment permit application, fi... more
- Generally, a complete encroachment application submittal consists of the following:
Encroachment permit application, filled out in entirety
Fee payment
Sketch or plans of work to be performed (3 copies)
Traffic control plans (3 copies)
Copy of the contractor’s insurance certificate
More details can be found on the City’s website at: Link Text
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- I have a single family residence in Menlo Park (i.e. a house). I want to change my water heater to the tank-less kind in the same location - do I need a permit for this?
- Yes, you do need a permit to install. You may find the permit worksheet online at ... more
- Yes, you do need a permit to install. You may find the permit worksheet online at menlopark.org
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- What is the definition of a heritage tree in Menlo Park?
- 1) Any tree having a trunk with a circumference of 47.1 inches (diameter of 15 inches) or more, measured at 54 inches ab... more
- 1) Any tree having a trunk with a circumference of 47.1 inches (diameter of 15 inches) or more, measured at 54 inches above natural grade.
2) Any oak tree native to California, with a circumference of 31.4 inches (diameter of 10 inches) or more, measured at 54 inches above natural grade.
3) Any tree or group of trees specifically designated by the City Council for protection because of its historical significance, special character or community benefit. (There are none at this time.)less
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- Do I need a permit to remove a dead heritage tree?
- Yes, but there is no fee and no arborist form is required.... more
- Yes, but there is no fee and no arborist form is required.less
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- Heritage tree -- Developmental related applications
- Site plans must accompany the permit application, with tree protection measures, and plans for replacement of removed he... more
- Site plans must accompany the permit application, with tree protection measures, and plans for replacement of removed heritage trees. less
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- Are there local places where I can drop off hazardous items such as latex paint, automotive oil and filters, household batteries, and fluorescent lamps year round without an appointment?
- There are a number of locations in San Mateo County where these materials can be taken free of charge. Please visit the... more
- There are a number of locations in San Mateo County where these materials can be taken free of charge. Please visit the San Mateo County Household Hazardous Waste (HHW) website for further information.
link text
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- Can fluorescent light bulbs be thrown in the trash? What is the proper method for disposal of fluorescent light bulbs?
- Fluorescent light bulbs (compacts and tubes) contain a small amount of mercury. They cannot be disposed of in the garba... more
- Fluorescent light bulbs (compacts and tubes) contain a small amount of mercury. They cannot be disposed of in the garbage. Please visit the following link for a list of drop-off locations: http://www.menlopark.org/departments/env/FlourescentBulbs.pdf
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- How can a resident properly dispose of hazardous household items (e.g. paint, paint thinner, motor oil, antifreeze, household cleaning products, garden chemicals, and pool chemicals)?
- These items must be taken to a San Mateo County Household Hazardous Waste collection event. All collection events are o... more
- These items must be taken to a San Mateo County Household Hazardous Waste collection event. All collection events are open to San Mateo County residents free of charge, but registration is required. Please call 363-4718 or visit Link Text to schedule an appointment. less
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- Where can I find information on City Commissions?
- The City of Menlo Park appreciates your interest in our many commissions. To see a list of what the commissions are res... more
- The City of Menlo Park appreciates your interest in our many commissions. To see a list of what the commissions are responsible for click here.
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- How do I get a stop sign installed?
- Fill out the form below with your request. The process for a stop sign to get installed typically is:
1. Do a traf... more
- Fill out the form below with your request. The process for a stop sign to get installed typically is:
1. Do a traffic count at the location.
2. Review the data and make a decision on the installation.
3. Reply once the stop sign is installed.less
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- Why do I need a permit to remove or prune my own tree?
- In 1979 the City enacted regulations to preserve healthy heritage trees whenever possible. The primary goal is to ensure... more
- In 1979 the City enacted regulations to preserve healthy heritage trees whenever possible. The primary goal is to ensure a significant number of large, healthy trees over the long term in Menlo Park.
A permit is required to remove or heavily prune trees of heritage size.less
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- How do I measure a tree that has multiple trunks?
- Measure at the point where the trunks divide, with the exception of multi-trunk trees that are under 12 feet in height, ... more
- Measure at the point where the trunks divide, with the exception of multi-trunk trees that are under 12 feet in height, which are exempt.less
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- How much of a heritage tree can I prune without a permit?
- Up to one fourth of canopy and/or roots.... more
- Up to one fourth of canopy and/or roots.less
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- Where could I get an application to remove or heavily prune a heritage tree?
- * City Administration Building (1st floor lobby)
* City website: ... more
- * City Administration Building (1st floor lobby)
* City website: Link Text
* Call Public Works Department at 650.330.6740less
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- What do I need to submit to the City for a permit application to remove or heavily prune a Heritage tree?
- * Completed Application Form
* Payment (check for fee)
* Completed Certified Arborist Form
... more
- * Completed Application Form
* Payment (check for fee)
* Completed Certified Arborist Form
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- Is there a fee for a heritage tree removal permit?
- $135 per tree for first three trees and $90 for each additional heritage tree on the property (applied for at same time)... more
- $135 per tree for first three trees and $90 for each additional heritage tree on the property (applied for at same time). No fee for 100% dead trees.less
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- What does the fee cover?
- This fee partially covers the cost of processing the permit, including an evaluation of the tree by the City Arborist.... more
- This fee partially covers the cost of processing the permit, including an evaluation of the tree by the City Arborist.less
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- Why do I have to have a private certified arborist to complete the arborist form?
- Arborists verify the type and size of tree and its condition. They can suggest alternatives to removal, such as pruning,... more
- Arborists verify the type and size of tree and its condition. They can suggest alternatives to removal, such as pruning, and will provide the owner with an estimate for the tree work.less
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- Could the City Arborist come out and take a look at my tree before I apply for a permit?
- No. He will evaluate your tree after the application has been submitted. Exception: if the tree is a street tree, the Ci... more
- No. He will evaluate your tree after the application has been submitted. Exception: if the tree is a street tree, the City takes responsibility for the removal. less
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- Can the City recommend a certified arborists?
- No, the City cannot recommend an arborist; it is suggested that you refer to the yellow pages. Look for "ISA Certified" ... more
- No, the City cannot recommend an arborist; it is suggested that you refer to the yellow pages. Look for "ISA Certified" designation. The tree company should also have a business license with the City before performing any work.less
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- How long does it take to get a permit approved?
- In most cases it takes approximately 3 weeks. It may take longer if the application is related to a construction develop... more
- In most cases it takes approximately 3 weeks. It may take longer if the application is related to a construction development project.less
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- On what basis does the City Arborist approve a permit?
- Generally, most trees are approved for removal if they are diseased, hazardous, dead or nearly dead, or interfering with... more
- Generally, most trees are approved for removal if they are diseased, hazardous, dead or nearly dead, or interfering with buildings or structures.
The ordinance lists the following considerations to be used in determining whether there is good cause for removal or heavy pruning of a heritage tree:
1) The condition of the tree or trees with respect to disease, danger of falling, proximity to existing or proposed structures and interference with utility services;
2) The necessity to remove the tree or trees in order to construct proposed improvements to the property;
3) The topography of the land and the effect of the removal of the tree on erosion, soil retention and diversion or increased flow of surface waters;
4) The long-term value of the species under consideration, particularly life-span and growth rate;
5) The ecological value of the tree or group of trees, such as food, nesting, habitat, protection and shade for wildlife or other plant species;
6) The number, size, species, age distribution and location of existing trees in the area and the effect the removal would have upon shade, privacy impact and scenic beauty;
7) The number of trees the particular parcel can adequately support according to good arboricultural practices;
8) The availability of reasonable and feasible alternatives that would allow for the preservation of the tree(s).
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- What happens after I submit a heritage tree removal application?
- * The City Arborist will review the application and the arborist form, visit the property, and evaluate the tree and rel... more
- * The City Arborist will review the application and the arborist form, visit the property, and evaluate the tree and related conditions on the property.
* He will then either approve a permit or request further review by staff. He will post a notice on or near the tree stating the reasons for permitting removal (or heavy pruning) and the process for inquiries, comments or appeals for up to 15 days after posting.
* Staff will also mail notices to property owners and residents within 100 feet surrounding the applicant's property.
* If the City Arborist approves the permit, and there are no written appeals of his decision, a permit will be mailed to the owner of the property.
* If the permit is approved, a copy of it must be in possession of the tree company on site during the tree work.
* If further review of the application and comments are required, staff will strive to issue a decision in a reasonable period of time.less
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- Which trees are owned by the City?
- City trees are the trees growing in the City's street-right-of-way, out-side of private property. If a tree is in questi... more
- City trees are the trees growing in the City's street-right-of-way, out-side of private property. If a tree is in question, you may call the Maintenance Division at 650-330-6780 for a determination. less
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- If the City is replacing a City tree who is responsible for watering the tree?
- The homeowner is responsible for watering the tree and will receive instructions when the tree is planted.... more
- The homeowner is responsible for watering the tree and will receive instructions when the tree is planted.less
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- The tree in front of my house was removed, but the stump is still there. When is the City going to remove it?
- Due to the utility lines underground, the City has to notify Underground Service Alert before grinding the stump. They w... more
- Due to the utility lines underground, the City has to notify Underground Service Alert before grinding the stump. They will then mark the stump to identify utilities in the area around it. less
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- What can be recycled in the recycling collection service?
- Recyclables are separated into two categories: 1) all mixed paper types (newspaper, computer paper, magazines, cardboar... more
- Recyclables are separated into two categories: 1) all mixed paper types (newspaper, computer paper, magazines, cardboard boxes, etc.), and 2) bottles (glass and plastic), metal cans, and plastic dairy tubs (no other plastics). For more detailed information, visit the following website:
Link Text
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- How can I recycle something that is not collected curbside (e.g. used clothing or furniture)?
- Contact the San Mateo County RecycleWorks Program for nearby locations that recycle and donate or sell various materials... more
- Contact the San Mateo County RecycleWorks Program for nearby locations that recycle and donate or sell various materials. RecycleWorks staff can be contacted at 1-888-442-2666 or by visiting their online database at Link Textless
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- How can I recycle my holiday tree?
- “Real” holiday trees are collected with yard trimmings on the regularly scheduled service for single family homes. Tree... more
- “Real” holiday trees are collected with yard trimmings on the regularly scheduled service for single family homes. Trees must be free of ornaments, tinsel and lights. Trees should be placed at the curb by 6 a.m. and be cut to less than four feet in length. They do not need to be placed in your cart. Customers who reside in multi-unit complexes can arrange for pickup by calling Allied Waste’s Customer Service line at 592-2411 Monday-Friday between 8 a.m. and 5 p.m.less
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- My trash or recycling was not collected on my regular service day. My neighbor’s containers were serviced, but my containers are still full. How can I get my containers serviced?
- Allied Waste should be contacted to arrange pickup: call 592-2411 or e-mail info@alliedwastesanmateocounty.com
Represe... more
- Allied Waste should be contacted to arrange pickup: call 592-2411 or e-mail info@alliedwastesanmateocounty.com
Representatives are available from 8 a.m. to 5 p.m. Monday through Friday. Please note, all materials for garbage and recycling service must be on the curb by 6 a.m. of your service day. Each container cannot weigh more than 60 pounds.less
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- Since the Governor declared a statewide drought in June 2008, will mandatory water rationing be necessary?
- Water rationing becomes necessary when a Stage 3 water reduction is called (25 to 35% reduction). Local water districts... more
- Water rationing becomes necessary when a Stage 3 water reduction is called (25 to 35% reduction). Local water districts have been asked to voluntarily conserve water by 10% (Stage 2 water reduction). At this time, water rationing has not been enacted, but if dry conditions continue rationing may occur in the future. Water rationing requirements are defined in the Urban Water Management Plan Link Text less
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- Where can I find water conservation tips?
- Visit the regional water saving hero campaign website for information on local rebate programs and water conservation ti... more
- Visit the regional water saving hero campaign website for information on local rebate programs and water conservation tips at Link Text or at Link Text
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- Who should a Menlo Park Municipal Water District customer call for a water emergency?
- Please call the Maintenance Division at 330-6780. Staff is available Monday-Thursday 7 a.m. to 4:00 p.m. and every othe... more
- Please call the Maintenance Division at 330-6780. Staff is available Monday-Thursday 7 a.m. to 4:00 p.m. and every other Friday 7 a.m. to 3:30 p.m. If staff is not available, a recorded message will provide emergency instructions.less
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- My home or business is part of the Menlo Park Municipal Water District, what incentive programs are available?
- Residential
FREE Water Conservation Items
High Efficiency Toilet (HET) Rebate Program
... more
- Residential
- FREE Water Conservation Items
- High Efficiency Toilet (HET) Rebate Program
- Residential Washing Machine Rebate Program
Commercial
- FREE Water Conservation Items
- High Efficiency Toilet (HET) Rebate Program
- Large Landscape Audit Program
Visit the MPMWD websiteless
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- How does the residential washing machine rebate program work?
- Menlo Park Municipal Water District customers are provided a $125 or $200 combined water and energy rebate when purchasi... more
- Menlo Park Municipal Water District customers are provided a $125 or $200 combined water and energy rebate when purchasing a qualifying water efficient washing machine. The monetary amount is based upon the efficiency of the washing machine. Qualifying models and an electronic rebate form is available at the following website: Link textless
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- Does the subdivision map need to be prepared by a licensed surveyor? Can a licensed civil engineer prepare a subdivision map?
- The subdivision maps need to be prepared by a California licensed surveyor. Usually a licensed civil engineer is not qu... more
- The subdivision maps need to be prepared by a California licensed surveyor. Usually a licensed civil engineer is not qualified for preparing a subdivision map, however, civil engineers who obtained his/her license prior to January 1, 1982 may be able to prepare and sign the subdivision map. less
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- Does the subdivision map need to be approved by the City Council?
- The subdivision maps for the following projects need to be approved by the City Council:
1.Major subdivision projects... more
- The subdivision maps for the following projects need to be approved by the City Council:
1.Major subdivision projects – Projects consist of 5 or more proposed lots or units.
2.Projects with proposed dedications.
The subdivision maps for the rest of the projects can be administratively approved by the Engineering Services Manager in Public Works.
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- I am a non-profit agency. Do I need to pay the encroachment permit fees?
- Yes. The encroachment permit fees are cost-recoverable, and cover the amount of time for staff to both process the encr... more
- Yes. The encroachment permit fees are cost-recoverable, and cover the amount of time for staff to both process the encroachment permit application package and inspect the construction activities.less
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- When is a bond required for an encroachment permit?
- Any construction activity impacting the street travel way requires a minimum $1,000 bond prior to permit issuance. This... more
- Any construction activity impacting the street travel way requires a minimum $1,000 bond prior to permit issuance. This includes driveway, curb, and gutter work, as this type of work requires a 12” wide street patch after the concrete forms are removed. Acceptable forms of bonds are: cash, check, or certificate of deposit. Bonds paid by credit card are not acceptable.less
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- Does the subdivision map need to be prepared by a licensed surveyor? Can a licensed civil engineer prepare a subdivision map?
- The subdivision maps need to be prepared by a California licensed surveyor. Usually a licensed civil engineer is not qu... more
- The subdivision maps need to be prepared by a California licensed surveyor. Usually a licensed civil engineer is not qualified for preparing a subdivision map, however, civil engineers who obtained his/her license prior to January 1, 1982 may be able to prepare and sign the subdivision map. less
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- Does the subdivision map need to be approved by the City Council?
- The subdivision maps for the following projects need to be approved by the City Council:
1.Major subdivision projects –... more
- The subdivision maps for the following projects need to be approved by the City Council:
1.Major subdivision projects – Projects consist of 5 or more proposed lots or units.
2.Projects with proposed dedications.
The subdivision maps for the rest of the projects can be administratively approved by the Engineering Services Manager in Public Works.
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- I have obtained all of my permits and I am ready to start construction activities. What role will Public Works play in inspection activities?
- It is important to note that all on-site grading and drainage is inspected by the Construction Supervisor in the Public ... more
- It is important to note that all on-site grading and drainage is inspected by the Construction Supervisor in the Public Works Department. If there are on-site detention or stormwater treatment facilities, such as gravel basins or vegetated swales, these will need to be inspected at the time of construction to verify proper dimensions. The Construction Supervisor is also responsible for the inspection of all facilities within the public right of way, such as new utility connections out to the street, sidewalk, curb, gutter, driveway, and parking strip. It is advisable to schedule a pre-construction meeting by calling 650-330-6740 prior to construction commencement. All homeowners, developers, and contractors are advised that plan revisions for grading, drainage, or public improvements must be approved in advance of making the construction change and that all applicable plan revision and inspection fees shall apply.less
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- Are rebates available for High Efficiency Toilets?
- Yes, rebates of up to $150 per toilet are available to Menlo Park Municipal Water District customers that purchase and i... more
- Yes, rebates of up to $150 per toilet are available to Menlo Park Municipal Water District customers that purchase and install qualifying toilets before June 30, 2009. Multiple rebates are available. For more program detailsclick here less
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- Are free water conserving items available to Menlo Park Municipal Water District customers?
- Yes, Menlo Park Municipal Water District Customers are eligible for the following free items (limit of one of each item ... more
- Yes, Menlo Park Municipal Water District Customers are eligible for the following free items (limit of one of each item per household, except for leak detection tablets):
- Bathroom Aerator: 1.0 GPM
- Garden Hose Nozzle (with on/off control)
- Kitchen Aerator: 1.5 GPM
- Leak Detection Tablets: 2 per pack
- Low-Flow Showerhead: 1.5 GPM
- Water-Wise Landscaping CD: Interactive CD on low water use landscaping
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- I am experiencing a water quality issue. Who do I contact?
- Water quality issues are commonly experienced when a water supply is shut off and re-established. If there was no const... more
- Water quality issues are commonly experienced when a water supply is shut off and re-established. If there was no construction work on your property with respect to the water system, please call the appropriate water supplier. Visit the following website to verify the water district at Link Text Contact the appropriate water district for further information about water quality issues:
California Water Service: 650.367.6800
Menlo Park Municipal Water District: 330-6740 (Virginia Parks)
O'Conner Tract Cooperative Water District: 650.321.2723
Palo Alto Mutual Water Company: 650.322.6903
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- Where can I find out information about the various transit agencies in the Bay Area?
- Link Text is a Bay Area travel guide and Web service that consolidates all Bay Area tr... more
- Link Text is a Bay Area travel guide and Web service that consolidates all Bay Area transportation-related information into a one-stop resource. The website lists all the transit agencies in the Bay Area as well as providing information regarding rideshare, bicycling and traffic. less
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- I am moving to Menlo Park but I will be working in San Francisco. I would like to use public transportation for my work commute. Do you have any suggestions?
- Caltrain is an excellent alternative to driving to San Francisco. Go to Link Text... more
- Caltrain is an excellent alternative to driving to San Francisco. Go to Link Text and review the schedule. Also, look up any Muni connections you might need to make once you are in the City. Go to Link Text or you can log onto Link Text less
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- How do I get to the airport using public transportation from Menlo Park?
- Caltrain goes to the Millbrae BART station. Transfer onto BART, go to the Brisbane stop, and then transfer onto another... more
- Caltrain goes to the Millbrae BART station. Transfer onto BART, go to the Brisbane stop, and then transfer onto another BART train heading into SF Airport. Log onto Link Text for schedules and more information.less
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I would like to apply for a bus driver’s position. Who shall I call?
- The City of Menlo Park shuttle service is contracted through Parking Company of America. Please contact Francis Sanchez... more
- The City of Menlo Park shuttle service is contracted through Parking Company of America. Please contact Francis Sanchez at 415 378-0353 for more information.less
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- What is a Cross-connection?
- A cross connection is a connection or potential connection between the City’s drinking water system and any other system... more
- A cross connection is a connection or potential connection between the City’s drinking water system and any other system or environment that may contain harmful or objectionable substances that could possibly enter the drinking water system. The water department has the authority to prevent contamination of the public water system by requiring customers with cross-connections to install and regularly test devices that prevent “backflow.” less
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- What is backflow?
- Backflow is the undesirable reverse flow of non-drinking water back into a drinking water system. It is caused when a pr... more
- Backflow is the undesirable reverse flow of non-drinking water back into a drinking water system. It is caused when a pressure differential exists between the public distribution system and a private customer’s piping system. Pressure differentials can occur during fire fighting or main flushing and on private property during various industrial and commercial processes. less
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- What are some examples of cross-connections that would require installation of a backflow prevention assembly?
- Examples of potential cross-connections include irrigation systems, dry cleaners, chemical-or biological-processes, wate... more
- Examples of potential cross-connections include irrigation systems, dry cleaners, chemical-or biological-processes, water used for manufacturing, water used in laboratories, auxiliary water supplies (wells or tanker trucks), and some fire service lines. less
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- Why do I have to install a new assembly?
- Backflow prevention assemblies serve to protect the public water system from actual or potential contaminants or polluti... more
- Backflow prevention assemblies serve to protect the public water system from actual or potential contaminants or pollution that might enter the drinking water whenever the pressure in the City’s system becomes less than the pressure in a system on private property. The California Code of Regulations, Title 17, Div. 1, Chapter 5, Subchapter 1, Group 4, Article 1, outlines the requirements. less
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- Why must a new cross connection assembly be installed at the meter?
- The City requires an assembly at the meter for two reasons. The first is to prevent water district personnel from having... more
- The City requires an assembly at the meter for two reasons. The first is to prevent water district personnel from having to disrupt business on-site. If there is no assembly at the meter, then the City is required to inspect the premises on an annual basis to ensure that the piping system has not changed from the previous year and that there are assemblies on-site to protect the public system from any industrial process, irrigation or fire system. The City must also check that there is a tag on each on-site assembly to ensure that it has been tested within the last year. The time that it would take to complete this task would use up staff time unnecessarily and take away from time needed to operate and maintain the public distribution system.
The second reason is that if the assembly is not installed at the meter, the potential for additional cross-connections could exist. A future water user could tap into the line between the meter and the backflow assembly, rendering the assembly useless in protecting the public water supply. When there is a assembly at the meter, and no additional connections exist between the meter and the assembly the City’s liability for protecting the public water supply terminates at the meter and the cross-connection control program is more easily enforced.
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- What if I do not install a backflow assembly at the meter?
- Failure to comply may result in the discontinuance or the customer’s water service. The San Mateo County Code, 4.72.120,... more
- Failure to comply may result in the discontinuance or the customer’s water service. The San Mateo County Code, 4.72.120, also provides for penalties of $50 or more per day for cross-connection control violations. less
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- Why must the backflow assembly be tested every year?
- The State Department of Public Health (formerly Department of Health Services) requires that all backflow prevention ass... more
- The State Department of Public Health (formerly Department of Health Services) requires that all backflow prevention assemblies be tested annually. This rule appears in the California Code of Regulations, Title 17, Div. 1, Chapter 5, Subchapter 1, Group 4, Article 2, §7605(c) The City may require that some assemblies in higher risk areas be tested more frequently. less
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- Who may test a backflow assembly?
- The City of Menlo Park provides a list of certified testers to customers in need of testing of their backflow prevention... more
- The City of Menlo Park provides a list of certified testers to customers in need of testing of their backflow prevention assembly. In order to be listed, the tester needs to show the City proof that they are certified with CA-NV AWWA and provide records annually of the calibration of their gage equipment. It is the tester’s responsibility to maintain certification and gage calibration in order to be listed on the City of Menlo Park’s certified testers list. This list is revised every six months. less
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- Why can’t a regular plumber test my backflow assembly?
- Not all plumbers are certified to test backflow prevention assemblies. Those who have acquired proper training to be cer... more
- Not all plumbers are certified to test backflow prevention assemblies. Those who have acquired proper training to be certified testers can test the backflow prevention assemblies. The City maintains a list of certified testers. less
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- How much will it cost to have a backflow assembly tested?
- Each tester’s fee varies. It is recommended that the customer obtain at least three price quotes from various testers be... more
- Each tester’s fee varies. It is recommended that the customer obtain at least three price quotes from various testers before hiring one. The tester must purchase a backflow history tag and attach it to the assembly when it is tested. Tags cost $10.00 per assembly. less
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- What particular brands and models of backflow assemblies are allowed?
- The City of Menlo Park relies upon the University of Southern California Foundation for Cross-Connection Control and Hyd... more
- The City of Menlo Park relies upon the University of Southern California Foundation for Cross-Connection Control and Hydraulic Research (USC-FCCCHR) to maintain a list of approved assemblies. A member of USC-FCCCHR may access the full list online; otherwise, contact the City at (650) 330-6780, who will check whether the proposed assembly is on the list. less
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- Why do I have to install a concrete pad under the new assembly?
- A concrete pad will enhance the stability of the assembly, eliminate the growth of vegetation under the assembly and fac... more
- A concrete pad will enhance the stability of the assembly, eliminate the growth of vegetation under the assembly and facilitate access to the assembly for annual testing. On a case by case basis, depending upon the location of installation and other factors, the City may waive this requirement. See the City’s Standard Details WA-20 or WA-24 for pad requirements. less
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- Why do I have to install a cage around the backflow assembly?
- A cage is recommended to prevent theft, to improve the aesthetics of the assembly and to protect it from being hit by ve... more
- A cage is recommended to prevent theft, to improve the aesthetics of the assembly and to protect it from being hit by vehicles. See the City’s Standard Details WA-21 for cage requirements. less
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- How do I know if the assembly is installed properly?
- See the City of Menlo Park Standard Details WA-20 or WA-24 for installation requirements. Strict requirements are establ... more
- See the City of Menlo Park Standard Details WA-20 or WA-24 for installation requirements. Strict requirements are established for height and distance away from structures. Make sure the plumber who is installing the assembly has a copy of this drawing and has obtained a plumbing permit from the City Building Division at (650) 330-6704 before installing the assembly. less
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- Where can certified testers purchase tags showing proof of testing?
- Testers may purchase tags for $20 at the City of Menlo Park Corp Yard at 333 Burgess Drive, (650) 330-6780. Tags are goo... more
- Testers may purchase tags for $20 at the City of Menlo Park Corp Yard at 333 Burgess Drive, (650) 330-6780. Tags are good for three years; however the assembly must still be tested annually. less
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- How can a certified backflow tester’s name be added to the City’s approved-tester list?
- Provide the tester’s certification and most recent annual calibration report to the City’s Cross-Connection Control Spec... more
- Provide the tester’s certification and most recent annual calibration report to the City’s Cross-Connection Control Specialist. If approved, she will begin accepting test reports from that tester. The Tester’s name will be added to the approved tester list when it is updated the next time. The list is updated in the following June or January. less
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- Who do I call for further questions?
- The City’s Cross-Connection Control Specialist is Julie Robinson at (650) 330-6780. Some questions may also be answered ... more
- The City’s Cross-Connection Control Specialist is Julie Robinson at (650) 330-6780. Some questions may also be answered by engineering staff at (650) 330-6740.less
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- What is the proper disposal method for sharps (instruments used for the delivery of medications such as: hypodermic needles, pen needles, intravenous needles, lancets, or other devices used to penetrate the skin)?
- State law requires all syringes to be placed in an authorized sharps container. Do not dispose individual needles in dr... more
- State law requires all syringes to be placed in an authorized sharps container. Do not dispose individual needles in drop-off containers. Check with your health care provider to see if they offer free collection to their patients. If your health care provider does not offer collection, disposal locations can be found at www.recycleworks.org or drop them off at any of the locations listed here http://www.menlopark.org/departments/env/SC_HHW.pdfless
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